OpsGrid · Decision latency · Business Central

Business Central flagged it Monday. Someone made a decision Friday.

The signal was there. The data was current. The decision took four days anyway — because nothing in BC routes operational signals to named owners, captures approvals, and executes the action without a meeting, an email thread, or a weekly ops call.

Decision Infrastructure

Not a report. A system with an output.

OpsGrid routes operational signals to named owners in Teams, captures their approval, and executes the action in Business Central — with a full audit trail. Every step governed.

Signal
BC data crosses a threshold — stuck approvals, unacknowledged POs, recurring unresolved alerts. OpsGrid detects it.
Route
The signal goes to a predefined owner — not a group inbox. One person. One responsibility. SLA clock starts.
Approve
Owner acts in Teams. One click — approve, reject, or escalate. No new app. No BC login required.
Execute
Approved action writes to Business Central. Nothing executes without explicit human approval — architectural constraint, not a policy.
Audit
Who decided. When. What they chose. Every BC write logged. The audit trail that makes your operation defensible.
Act from Microsoft Teams Predefined ownership — no ambiguity $0 unauthorized BC writes Full audit trail, automatic
The cost of decision latency

A $50M operation loses $800K–$2.4M per year to decision latency — missed OTIF, emergency freight, dead inventory, and the manual coordination labor of people chasing down approvals that should have happened Monday. Decisions that BC already had the data for. Nobody routed them.

Where decisions get stuck

The governance gap OpsGrid closes.

These are the failure patterns OpsGrid is built to eliminate. Each one exists because Business Central records facts but doesn't route them to decision owners.

  • Operational signals with no named owner BC flags the risk — nobody in the system is responsible for the decision. It waits for the weekly ops call
  • Approvals that have expired with no action taken Recommendations that were surfaced, ignored, and expired — leaving the underlying issue unresolved and unlogged
  • Recurring signals that fire every week and never resolve The same inventory alert, the same overdue PO — signals that indicate a structural problem nobody has owned
  • Decision volume by owner — who is the bottleneck When one person holds 40% of outstanding approvals, that's not a people problem — that's a routing problem
  • Override history — where human judgment differed from the recommendation Every time a decision owner rejected or modified OpsGrid's recommendation — the audit trail that makes your operation learnable
OpsGrid governance signal — live from Business Central
9 POs Stuck in Approval — 141 day SLA breach Open Purchase Orders by Vendor

OpsGrid Beta · Dynamics 365 Business Central · sample data

How OpsGrid closes the gap

Signal. Named owner. Approval. Execution. Audit trail.

OpsGrid monitors BC for operational signals that require a decision. Every signal is ranked by cost impact and assigned to a named decision owner with a response SLA — no ambiguity about who acts.
The signal surfaces in Microsoft Teams as an actionable card — context, cost, and recommended action included. One-click approve, reject, or escalate. No new dashboard. No new login.
Approved action executes directly in BC. Nothing writes to Business Central without explicit human approval — an architectural constraint, not a policy. Every decision, every override, every outcome logged to a full audit trail.
OpsGrid decision workflow — live from Business Central
9 POs Stuck in Approval Draft PO Created — approved action in BC

OpsGrid Beta · Dynamics 365 Business Central · sample data

Management view

The decision funnel, signal health, and full audit trail.

Every decision that ran through OpsGrid — who owned it, when it was acted on, what happened. A defensible record of how the operation was run. No export, no pivot table.

OpsGrid Management Dashboard showing decision funnel (surfaced to acted to resolved), signal health by type with response times, and full audit trail of every approved and overridden decision
Decision funnel
Surfaced → Teams → Acted → Resolved. Drop-off at each stage shows where the governance process breaks — not a people problem, a routing one.
Signal health by type
Cards sent, approved, rejected, avg response time — per signal type. High expiry rate means signals aren't reaching the right owner. Visible and tunable.
Full audit trail
Every decision logged — who decided, when, what they chose. Every BC write recorded with approver. The audit trail that makes your operation defensible in a review.

Actual OpsGrid Beta screenshot · Dynamics 365 Business Central · sample data

What's next
30-minute call
Book a Decision Latency Audit

30 minutes. We identify the 3–5 operational decisions currently slowing your business and estimate what each delay costs. No slides. A number and a map.

Book the call →
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Connect with Christopher Wakare

Christopher leads IQ's deployment work. If you'd rather start with a message, connect on LinkedIn and send a note about what you're running into.

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60×
faster decisions — 2.3 days to 1.2 hours
$0
unauthorized BC writes — baked into the architecture
2 wks
from BC connection to live decision routing

From one active OpsGrid beta deployment · Dynamics 365 Business Central · mid-market manufacturer · baseline at project start, outcomes at 30 and 90 days.