Fourteen backorders are past their promised date. No one’s been told to own it.
Distribution already sees this pattern in Business Central — orders slipping past the committed ship date while customers escalate. A dedicated backorder-alert signal, ranked and routed to a named owner, isn’t built yet.
This capability is on the OpsGrid roadmap, not shipped in the active beta today. Backorder SLA tracking exists inside the distribution deployment; a dedicated backorder-alert signal type — ranked, routed, with a named owner — is in build. Tell us what you need and we’ll scope it against your BC data first.
Supply chain disruption is the single largest driver of the $1.7 trillion in inventory distortion global retailers absorb every year, accounting for an estimated $301 billion of it on its own (IHL Group, 2026). A backorder with no supply date in sight is that disruption, still unresolved on your books.
Two backorder signals, in build for Business Central.
Not live as a dedicated signal type today. This is what OpsGrid is building, using the routing pattern already running for inventory and supplier signals.
- Backorders past promised date, ranked by exposure Days past commit and dollar exposure, not just a count
- Backorder SLA breach escalated to a named owner Account Manager or Purchasing Lead, not a shared queue
How this will work.
The escalation exists. It doesn’t run on its own yet.
Distribution’s data already routes backorder SLA breaches to an Account Manager. A standalone signal type for it isn’t built yet.
OpsGrid's live signals — stockout risk, stuck POs, supplier OTD — already carry the same named-owner, $0-unauthorized-write architecture this capability will use.